Terms of service

Luminix – Terms & Conditions

Welcome to Luminix!
By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing your order — your space deserves lighting that illuminates with style and brilliance.

1. Definitions

Consumer
An individual purchasing lighting products (including lamps, fixtures, bulbs, and related items) for personal, non-commercial use.

Distance Contract
A purchase agreement concluded remotely through our website.

Durable Medium
A method to store information unchanged (e.g., email).

Right of Withdrawal
You may return a purchase within 14 days of receiving your item(s), subject to exclusions (e.g., customized, made-to-order, or special-order items).

2. Applicability

These Terms apply to all purchases made through the Luminix website.
By placing an order, you acknowledge and accept these Terms.
If any part conflicts with local consumer laws, the version that provides you with the greatest protection will apply.

3. Company Information

Business Name: ACTIVEEDGE LIMITED
Registered Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG
Registration Number: 79587645

4. Our Offer

At Luminix, we promise to:

✅ Provide accurate product descriptions and high-quality images of each item (including materials, dimensions, finishes, and design details).
✅ Offer transparent pricing with applicable taxes and shipping costs clearly displayed.
✅ Occasionally run special promotions or offers that may change without prior notice.

5. Order Process

A purchase contract is formed once your payment has been successfully processed.
You will receive an order confirmation via email.
All payments are processed securely using encrypted systems.
We reserve the right to cancel orders in cases of pricing errors, stock availability issues, or suspected fraudulent activity.

6. Right of Withdrawal

You may cancel your order within 14 days of receiving your item(s).
To initiate a return, please contact us via the email listed on our Contact Us page within this timeframe.

Returned items must be:

  • Unused

  • In original packaging

  • In original condition with all tags, manuals, and accessories included

Exclusions:

The following cannot be returned unless defective:
❌ Customized or made-to-order items
❌ Personalized products
❌ Sale items where stated otherwise

Refunds are processed within 14 days after receiving and inspecting the returned item(s).

7. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

  • Refunds are issued to the original payment method.

  • Items showing signs of wear, damage, exposure to harsh conditions, or alterations are not eligible for return unless defective.

8. Pricing

All prices are listed in USD (or your relevant currency).
Promotional prices are valid only during the stated timeframe.
Luminix reserves the right to correct pricing errors at any time.
International customers are responsible for customs duties, import fees, and local taxes.

9. Product Quality & Warranty

We take great pride in the craftsmanship and quality of our lighting products.
Each Luminix product is inspected before shipment.
Claims for damaged or faulty items must be made within 14 days of delivery.

Our warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, improper storage, or exposure to moisture/chemicals

  • Repairs or alterations made by third parties

10. Shipping & Delivery

Orders are shipped to the address provided at checkout — please ensure your details are accurate.
Estimated delivery times are shown at checkout.
We will notify you promptly if unexpected delays occur.
If an item becomes unavailable after purchase, we may offer an alternative or a full refund.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods listed on our website.
Any billing discrepancies must be reported immediately to our support team.

12. Complaints & Support

Please contact us within 7 days of receiving your order if you experience any issues.
We aim to respond within 14 business days.
Valid claims may result in a replacement, repair, or refund.

13. Dispute Resolution

We aim to resolve disputes fairly and informally.
If unresolved, disputes may be referred to an independent mediator agreed upon by both parties.

14. Force Majeure

Luminix is not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, government actions, or technical disruptions.

15. Governing Law

These Terms are governed by the laws of [Insert Country/Region], unless local consumer laws provide greater protection.

16. Changes to Terms

We may update these Terms from time to time.
The latest version will always be available on our website and will take effect immediately upon publication.