Refund policy
Luminix – Return & Refund Policy
At Luminix, your satisfaction is our top priority.
If something isn’t quite right with your order, we’re here to resolve it — quickly, kindly, and with complete transparency.
✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
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You contact us within the return window
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The item is unused, in its original packaging, and in resalable condition
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The item arrived damaged, defective, or incorrect
🚫 Non-Refundable Items
We cannot accept returns for:
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Customized or made-to-order items (including special designs or arrangements)
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Used, scratched, or damaged items caused by improper handling or misuse
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Clearance, final sale, or heavily discounted products
📝 How to Request a Return
To initiate a return, please contact us with:
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Your order number
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A brief explanation of the issue
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Clear photos of the item and packaging (if applicable)
Our support team will guide you through the next steps promptly.
🔄 Return & Refund Process
1. Review & Approval
Our team will review your request and may ask for additional details or evidence if needed.
2. Return Instructions
If approved, we will provide:
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Our return address
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Step-by-step instructions for safely repacking your item
Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
3. Refund Processing
Once your return is received and inspected, a refund will be issued to your original payment method.
Refunds typically process within 5–7 business days, depending on your payment provider.
📌 Important Notes
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Returned items must be unused, undamaged, and in original packaging
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Shipping fees are non-refundable unless the issue was due to our error
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Returns that do not meet policy criteria may be declined
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Excessive or suspicious return activity may result in account review
💬 Need Help?
We’re here to assist with returns, replacements, or any questions you may have.
Please visit our Contact Us page — the Luminix team is always happy to help.